Terms of Service

Who we are

MANGI+ is a grocery delivery service operating in Tanzania. We bring what a duka sells to your door: flour, rice, sugar, salt, cooking oil, tea and spices; bread, milk, eggs, soda and water; soap, detergent, toothpaste, matches and candles. In these terms "we" and "us" mean MANGI+, and "you" means the person using the app.

Your account

• Your phone number is your account. Keep it and your password to yourself.
• Tell us straight away if someone else has used your account.
• One person, one account. A shop buying at wholesale prices uses a wholesale account, which we approve before it can order.

Ordering

• Prices in the app include everything you pay for the goods. Any delivery fee is shown before you place the order.
• We deliver in Tanzania. If you pin a place outside the country the app will tell you before you order.
• Not every ward is served yet. The app shows what can reach you from the branch nearest your address.
• An order is accepted when we confirm it, not when you tap Place order. If something you ordered has run out we will tell you and refund or replace it.

Paying

• Payment is cash on delivery. You pay the rider when the order reaches you.
• Check your order before you pay. If something is missing or wrong, say so at the door.

Delivery

• We deliver to the address on the order. Your ward, street and gate are how we find you, so keep them accurate.
• Someone has to be there to receive the order and pay. If nobody is there we will call the number on the account.

Returns

• Fresh produce can be refused at the door if it is not in good condition. You do not pay for what you refuse.
• Packaged goods can be returned unopened within 24 hours if they were the wrong item.

Things we cannot promise

We do our best with delivery times, but traffic, roads and weather are what they are. A delivery window is an estimate, not a guarantee.

Ending your account

You can stop using MANGI+ whenever you like and ask us to close your account. We can close an account that is used to defraud us, our riders, or our shops.

Getting in touch

Questions about these terms go to the support number in the app.